Return & Refund Policy
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Please read this policy carefully. This is the Return and Refund Policy of Shrewd Media, LLC.
VIP Days & Experiences
There are no refunds on deposits for VIP Days/Experiences or payments for VIP Experiences whatesoever. We take your time and our time seriously, and we promise to maximize our time with you. If you made a deposit, you booked a limited spot on our calendar that we reserved for you and only you. If you pull out of your spot we won't be able to book another party because of the planning it takes to make this experience great for you. Therefore we do not offer refundable deposits if you cancel.
There are no refunds issued for digital products.
We recommend contacting us if you have any questions before you purchase or for assistance if you experience any issues receiving or downloading our products.
Your satisfaction with your course is important to us. While we don't offer refunds for purchases, certain courses will offer up to, but no more than, a 14-Day 100% money-back guarantee for the course purchased. We know how much of a game-changer this approach, tools, and program can be for you if you do the work, so if you (1) follow the money-back guarantee rules spelled out on that courses sales page, (2) send an e-mail to request your money back to firstname.lastname@example.org and (3) submit all your completed assignments as outlined on the sales page, you'll be issued a refund. After the guarantee period, no refunds will be issued and full payment or all installment payments are still required and will be collected.
When you make your initial investment on the call there are absolutely no refunds on Coaching. That's even if you decide not to start the program. We know that what we do works and that it will work for you if you show up and execute. Though we cannot guarantee results in a coaching relationship because results depend on your openness to being coached and your willingness to do the work, we do gurantee that if you show up you will get results and we're committed to helping you smash your goals.
If you are not completely satisfied with your investment and are on a payment plan, you may request we stop collecting on future payments. (It is rare, but it does happen that a coach and client may be ill-matched and it is best for both parties to go their separate ways.)
Upon providing deposit or full program payment you are authorizing Shrewd Media, LLC to process your payment. Upon approval of your application, you are responsible for full payment of fees for the program. No refunds will be issued if you are accepted into the program and all installments must be paid on a timely basis.
Finally, a great deal of energy, time, thought and heart goes into preparing for and being present on our calls together. If you’re late for your appointment, you lose that time. If you don’t show, you’ll still be charged in full. In turn, we promise to honor our appointments and be on time as well.
We understand life happens and circumstances may prevent you from starting or even completing your coaching within an appropriate timeline. However, if you pay for coaching services and fail to start or have your initial session with six (6) months of your initial payment, you forfeit any payments received and no refunds will be issued. Attempts will be made to provide you with a comparable service through a digital product or online program within one (1) year of your initial payment; however, 1:1 coaching services are not guaranteed as coaching program offerings and pricing may have changed since your initial payment. After one (1) year from your initial payment, you will be required to contract for new and existing coaching services.
A Note on Payment Plans
If you invest with us using a multi-pay or payment plan and you decide to stay in the program, you are responsible for completing your monthly payments. If your credit card lapses, we will reach out to you and give you a 7-day grace period to send us your new information. If you do not get your information up-to-date during that grace period, program access will be suspended. If you aren’t able to bring your account into good standing within 7 days after that, then we will reluctantly be turning your details over to my friendly collections agency.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: email@example.com
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